Connect customer signals to product decisions without losing source, timing, or ownership.
Customer conversations are full of gold — but that gold disappears fast. A rep hears a complaint on a call, mentions it in Slack, and two weeks later nobody remembers who said it, when, or why it mattered. This room is about building a simple habit: capturing customer signals the moment they show up, keeping them tied to their source and timing, and making sure the product team can actually use them. No fancy system required. Just a shared record your whole team trusts.
Which piece of feedback from the last month do you think we've been too slow to act on, and why?
When a customer describes a workaround they've built themselves, what does that tell us about what we're missing?
How do we decide whether a signal is worth passing to the product team versus something we handle in sales?
Start with the simplest shared space you already have — even a shared doc works. The habit matters more than the tool. Once your team builds the routine of capturing source, date, and context together, moving to a better system later is much easier.
Tie every flagged signal to a named person and a date. 'Someone should look at this' never gets done. 'Priya reviews the top three signals before the Thursday product sync' actually happens. Ownership and timing are what turn a record into a decision.
Yes, in a practical way. You can create a feedback work item with a Brief, attach links or files for context, tag it for easy filtering, and place it on the shared Week view so both teams see it at the same time. It keeps source, timing, and ownership together in one spot.
A date makes more sense when you can also see the reason, the owner, and the work around it. Tindlo brings those pieces together when a calendar alone isn't enough.
See how Tindlo works →